How should you handle confidentiality when a tenant is in a legal dispute?

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Maintaining confidentiality of tenant information is essential when a dispute arises. By default, keep details private and disclose only when legally required or when the person involved has authorized access to the information. This protects the tenant’s privacy, minimizes the risk of harm from leaks, and aligns with legal and ethical expectations in handling sensitive information. Share information only with individuals who need to know it to handle the case, and use secure, authorized channels for any disclosures. Document what was shared and why, and seek legal guidance if there’s any doubt about what can be disclosed. Disclosing to the public, sharing with all tenants, or storing data in a public database would violate privacy, undermine trust, and may violate legal obligations.